Building resilience.


To look after our eight million UK customers and one million overseas, we focus on being more efficient with the key resources that we use to do business. We use these resources is to attract new business, take care of our existing business and make payouts. These key resources are:

  • Energy
  • Transport
  • Water
  • Paper
  • Waste

We currently set three year improvement targets for each of these key resources – the aim is to use less of them in relation to business growth.


Our strategy remains two-fold:

  • Reduce year-on-year use of resources to run our business
  • Create environmentally aware and climate resilient products and services.

We know that this knowledge is increasingly being demanded by the Group and also by investors to create climate resilient decisions around the ownership of assets. As a company, we are also looking to further directly invest in UK energy assets which are in need of stable long term capital.

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